Refund policy

OFFICIAL AROMAS RETURN & REFUND POLICY

We want you to be confident in your purchase from Official Aromas. Because our products include fragrance oils and scent-diffusion equipment, returned products must meet the eligibility requirements below.

14-DAY RETURN POLICY

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

  • New and unused
  • Unopened
  • In its original packaging
  • Factory sealed, where applicable
  • In resalable condition
  • Returned with all original components, accessories, manuals, and packaging

Products that have been opened, used, installed, filled with fragrance oil, altered, damaged after delivery, or otherwise show signs of use are not eligible for return.

Proof of purchase may be required.

FRAGRANCE OILS

Fragrance oils may be returned within the 14-day return period only if the bottle remains unopened, unused, and factory sealed.

Once a fragrance oil has been opened or its seal has been broken, it is final sale and cannot be returned or exchanged.

We recommend reviewing fragrance descriptions or purchasing a sample/discovery option when available before purchasing larger quantities.

DIFFUSERS

Diffusers may be returned within 14 days of delivery only if they are new, unused, and in their original packaging.

A diffuser is no longer considered new if it has been used, installed, connected to an HVAC system, filled with fragrance oil or cleaning solution, or otherwise operated.

All original components, accessories, cables, fittings, packaging, and included materials must be returned with the diffuser.

NON-RETURNABLE ITEMS

The following are not eligible for return:

  • Opened or used fragrance oils
  • Used or operated diffusers
  • Diffusers that have had fragrance oil or other liquid placed inside them
  • Installed or HVAC-connected diffusers
  • Products missing original components or packaging
  • Gift cards
  • Final-sale or clearance merchandise
  • Personalized, custom, or special-order products
  • Custom or private-label fragrances

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact Official Aromas as soon as possible with your order information and photographs or other documentation of the issue.

Approved claims involving an item that arrived damaged, defective, or incorrect will be handled separately from standard change-of-mind returns. When appropriate, Official Aromas will cover the cost of return shipping.

Damage caused by misuse, improper installation, unauthorized modification, accidents, improper maintenance, or failure to follow product instructions is not considered a shipping defect.

RETURN SHIPPING

For standard eligible returns, customers are responsible for arranging and paying for return shipping.

Original shipping charges are non-refundable unless the return results from an error by Official Aromas or an approved damaged/defective product claim.

We strongly recommend using a trackable shipping service. Official Aromas is not responsible for returned packages that are lost or damaged while being shipped back to us.

Do not send a return without first contacting Official Aromas for return instructions.

REFUNDS

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Your financial institution or payment provider may require additional time to post the refund to your account.

Products returned opened, used, damaged, incomplete, or otherwise outside the requirements of this policy may be denied a refund.

EXCHANGES

Official Aromas does not offer direct exchanges.

If you would like a different product or fragrance, return the eligible unopened product according to this policy and place a new order for the item you prefer.

ORDER CANCELLATIONS

Orders may only be canceled before they have entered processing or shipped.

Once an order has been processed or shipped, it must follow the applicable return requirements above.

HOW TO START A RETURN

To request a return, contact:

Official Aromas
Email: Sales@officialaromas.com

Include your:

Order number, name, product being returned, and reason for the return.

We will provide return instructions if the product is eligible.