Frequently asked questions

For a single room or a portable setup, explore the Room Diffuser. For scenting from a wall outlet, see the Plug-In Diffuser. Our Home Diffuser and Commercial Diffuser offer HVAC-connected scenting for larger spaces.

Tell us your approximate square footage, ceiling height, room layout and which areas you want to scent. We can help you compare the options before you buy. Check each product page for current availability.

That depends on the layout and airflow, not just the total square footage. Closed doors, separate floors, high ceilings and HVAC zones can change how fragrance travels. A device's stated maximum coverage is a guide, not a promise of equal scent in every room.

Share your layout with us before choosing a diffuser for a large or divided space.

The Room Diffuser and Plug-In Diffuser are options for scenting without connecting to HVAC. For HVAC-connected scenting, compare the Home and Commercial Diffusers and confirm compatibility with your system.

Official Aromas does not provide installation services. For an HVAC connection, use a qualified HVAC professional and follow the instructions for your diffuser.

A refill bottle's size is not the same as a diffuser's bottle capacity. For example, our Room Diffuser uses a 100 mL bottle, while fragrances such as THE 1 are sold in a 120 mL refill size. Do not assume a retail refill bottle screws directly into every device.

Use the bottle and filling instructions specified for your model, and do not overfill it. If you are unsure, send us your diffuser model and the fragrance size before ordering or opening the oil.

Yes. Start with our Fragrance Discovery Set to explore a selection of scents before committing to a full-size bottle. Check the product page for the current selection and availability.

Scent preferences are personal, and a fragrance can feel different once diffused into a room. Sampling is especially helpful because opened fragrance oils are final sale.

Bottle life depends on your diffuser, fragrance, intensity and daily operating hours. Longer schedules and stronger settings generally use more oil, so we do not give one guaranteed lifespan for every setup.

To make a refill last longer, start with a lower intensity and schedule scenting for the times you use the space. Contact us with your model, bottle size and schedule for guidance.

We select fragrance oils with scent quality, consistency and diffuser performance in mind. We do not dilute fragrances simply to stretch volume or encourage more frequent purchases.

Choosing a compatible oil and the right settings matters as much as choosing a fragrance you enjoy. If you have questions about a particular fragrance or device, ask us before ordering.

Use fragrance oil intended for your diffuser and follow its model-specific instructions. Do not assume that perfume, reed-diffuser liquid or an oil from another brand is compatible. Do not add water to a cold-air fragrance diffuser.

If you want to use a different oil or change its formulation, contact us first. The Home Diffuser's filling and care instructions are on our Support page.

Check the oil level, power, programmed days and times, and intensity setting. Make sure the bottle and atomizer are seated as directed in your manual. For HVAC-connected units, airflow and placement also affect scent distribution.

If output has changed, follow the cleaning instructions for your model. If the issue continues, email us your model, fragrance, settings and a short video so we can help assess it.

Lower the intensity and shorten the operating schedule. On models with adjustable spray and pause times, use a shorter spray period or a longer pause, following the manual. Give the room time to settle before adjusting again.

Aim for a comfortable background fragrance. For restaurants and shared spaces, consider nearby dining areas and guests' preferences when choosing placement and settings.

Follow the cleaning procedure for your exact model. Turn the device off and unplug it before removing the bottle, keep it upright, and use only the cleaning product specified in its instructions. Never immerse the diffuser.

Our Support page includes the Home Diffuser manual. Contact us for guidance for another model or if you need help identifying the correct cleaner before starting.

The Home Diffuser uses the Art Diffuser app; find the download link and setup instructions on our Support page. Enable Bluetooth and follow the connection steps in the manual. Other models may use different controls, so do not assume the same app works with every diffuser.

If pairing fails, send us your model, phone type and a screenshot of the error. Avoid factory resets unless the manual or support guidance calls for one, since a reset may remove your settings.

If the unit is leaking or operating abnormally, switch it off and unplug it. Keep it upright and do not open the electrical housing or attempt an unauthorized repair.

Email sales@officialaromas.com with your order number, model, a description of the problem, and photos or a short video. We can review the issue and the applicable next steps. Items that arrived damaged or defective are assessed separately from standard change-of-mind returns; see our Return & Refund Policy.

Review the shipping options and charges shown at checkout before paying. Check the product page and your order confirmation for any delivery information specific to your order.

If you need a diffuser or refill for an event or a particular date, contact us before ordering so we can discuss availability and timing. Do not assume a delivery date that has not been confirmed for your order.

Check the tracking link in your shipping confirmation, if one has been issued. If there is no update or you have not received shipping information, email us with your order number and the email address used at checkout.

Include the tracking number and the last update you can see, if available. This helps us review the specific shipment.

Inspect your delivery promptly. If an item is incorrect, damaged or leaking, keep the packaging and contact us as soon as possible with your order number and clear photos of the product, label and packaging. Do not use an item that appears damaged.

If tracking says delivered but you cannot find the parcel, confirm the delivery address, check with your household or building reception, and contact us with the tracking details. Approved arrival-damage, defect and incorrect-item claims are handled separately from ordinary returns.

Email sales@officialaromas.com as soon as possible with your order number and the requested change. Orders can only be canceled before they enter processing or ship. Address changes also need to be checked against the order's current status.

A request is not confirmation that a change has been made. Once an order has been processed or shipped, the applicable return requirements apply.

Eligible products may be returned within 14 days of delivery. They must be new, unused, unopened, in resalable condition and in their original packaging, with factory seals intact where applicable and all original components included.

Contact us for instructions before sending anything back. Gift cards, final-sale or clearance items, and personalized, custom or special-order products are among the exclusions. Read the full Return & Refund Policy before purchasing.

Only if it is otherwise eligible and remains unopened, unused and factory sealed within the 14-day return period. Once an oil is opened or its seal is broken, it is final sale and cannot be returned or exchanged.

We recommend the Discovery Set before choosing a larger bottle. If your oil arrived damaged, defective or incorrect, contact us so we can assess that issue separately.

Our standard return policy is not a trial period. Opened, used, operated or installed diffusers are not eligible for a standard return. Adding fragrance oil or cleaning solution, or connecting a unit to HVAC, also makes it ineligible.

If a diffuser arrived damaged, defective or incorrect, contact us promptly. Those claims are reviewed separately from change-of-mind returns.

For standard eligible returns, you arrange and pay for return shipping. Original shipping charges are non-refundable unless the return is due to an Official Aromas error or an approved damaged or defective product claim.

For approved arrival-damage, defect or incorrect-item claims, Official Aromas covers return shipping when appropriate under our policy. Obtain return instructions first and use a trackable service.

We inspect returns after they arrive. If approved, the refund is issued to your original payment method within 5–7 business days. Your bank or payment provider may need additional time to post it.

We do not offer direct exchanges. To choose a different eligible product, follow the return process for the unopened item and place a new order. See the full policy for conditions.

No. Our diffuser and fragrance products are available as one-time purchases. You do not need to start a monthly refill arrangement to buy them.

If you prefer recurring refills, contact us to discuss that option separately. Review the details of any refill arrangement or payment option before agreeing to it.

Yes. Monthly fragrance refill options are available by arrangement. Pricing depends on the fragrance, quantity and your needs.

Before starting, ask us to confirm the refill size, price, delivery frequency, any shipping charges, and any minimum term or cancellation notice in writing. This makes it easier to compare the arrangement with buying refills as needed.

Email sales@officialaromas.com with the name and email on your account, your next scheduled refill date if known, and the change you want to request.

The terms of your arrangement determine when a change can take effect. Ask us to confirm the effective date and whether any refill is already being processed. A cancellation request alone is not confirmation that it has been completed.

Yes. Official Aromas offers commercial scenting guidance, diffusers and fragrance oils. We can help you choose a scent from our collection and discuss equipment, placement, operating schedules and refill needs.

Share your location, approximate square footage, layout and the areas you want to scent through our commercial scenting page. Pricing depends on the proposed setup. Installation services are not included or provided by Official Aromas.